Account Deletion

Procedure

Signed in, in the app or on the web: the profile screen offers Delete account. Confirmation is by typed entry, and deletion takes effect immediately.

Without the app, or after uninstalling it: at gridigma.com/delete, on entry of the email address held on the account, a deletion link is sent to that address. The link is valid for one hour, may be used once, and requires confirmation before deletion.

Where no account exists: the profile screen erases the data posted from that device — its times, its progress and its analytics records. No email route exists for a device without an account.

Scope of deletion

Deletion is immediate and permanent. The following are removed in a single transaction:

• the account: email address, password, and any linked Google or Apple sign-in;
• the player profile: nickname, selected flag and game language;
• posted leaderboard times and daily results — the times are removed from every board and the players ranked behind them move up;
• puzzle progress, saved runs, best times, and hints and checks used;
• gameplay analytics records, including the record of each puzzle completed;
• friends, blocked players, blocks set by other players, and any nickname report filed by or naming the user;
• likes, applause given to other players, and dismissed notices;
• subscription and entitlement records, and any pack guest admission;
• notification tokens, switches and history;
• every unused verification, password-reset, deletion and email-change link issued to the user, which cease to function.

Where the account was linked to Apple, Fabervant also requests revocation of the sign-in grant, ending the connection between the Apple ID and GRIDIGMA at Apple.

Data not covered by deletion

• Another player’s record of a shared game. Where a completed duel was hosted, the result remains with the other player. The deleted user’s name is removed from it.
• Aggregate counts. Figures such as the number of players holding a badge are tallies rather than personal data and are recalculated without the deleted account.
• Messages already sent. Email that has left Fabervant’s systems resides in the recipient’s inbox and in the mail provider’s records, and is outside the scope of deletion.
• Records required by law. Payment records are retained for accounting and tax purposes for the period the law requires and do not form part of the account. Purchase age confirmation: the record that you confirmed you are 18 or older when buying (time, terms version, transaction number), kept for 3 years from the purchase, without your name or email address.
• Operational database backups. Backups are taken on a schedule and retained for a limited period. A backup taken before a deletion contains the rows as they then stood. A backup is not used to restore a deleted account, and a restored backup is reconciled against deletions made since it was taken.

Effect on a subscription

A subscription bought on this website is cancelled with Paddle at the moment of deletion, before any account data is removed, and does not renew. The remainder of the period already paid for ends with the account; Fabervant does not refund it. This does not affect the right of withdrawal in the refund policy; after deletion it can still be exercised with the order number through Paddle’s buyer support or at gridigma@fabervant.com. Where the user ends the subscription because of a change that materially reduces its benefit, the unused part of the period is refunded in proportion, on request to gridigma@fabervant.com. To use the days you paid for, cancel the subscription first and delete the account after the period ends.

Where the cancellation cannot be completed, the account is not deleted and the deletion may be requested again. Deletion does not cancel a subscription bought in the App Store or Google Play, or stop it renewing; such a subscription is cancelled in App Store account settings or in Google Play subscriptions, and that cancellation should precede deletion.

Irreversibility

Deletion cannot be reversed and the account is not retained in any form, except the records listed under ‘Records required by law’. Registration with the same email address creates a new and empty account, without progress, times or streak.

Contact

Where a deletion link does not arrive, or a deletion appears incomplete, contact gridigma@fabervant.com. Fabervant, Istanbul, Türkiye.