Terms of Service

Eligibility

Use of GRIDIGMA requires a minimum age of 13. GRIDIGMA is not a children’s application and is not directed at children under 13.

Accounts

The free catalogue and each day’s daily puzzle, on the day it runs, may be played without an account. An account — created with an email address and password, or by Google or Apple sign-in — is required in order to subscribe and carries the subscription, solve history and leaderboard standing across the user’s devices.

The user is responsible for keeping account credentials confidential and for activity on the account. An account is personal to one user and may not be sold, shared or transferred.

Subscription

GRIDIGMA is sold as a subscription, billed monthly or annually. The price is displayed before purchase and is set at the same level on every platform, subject to the store’s local currency and taxes. While the subscription is active it grants access to every puzzle published to date and to each puzzle as it is published.

Purchases are for adults only. You may buy a subscription or any paid item only if you are 18 or older, and you confirm this at checkout on our website; in the app stores, the store’s own purchase rules and parental controls apply. Players aged 13 to 17 may play the free game but may not make purchases.

Access subsists for the term of the subscription. On termination the free puzzles remain accessible and the remainder become unavailable until a further subscription is taken. The account, solve history and leaderboard times are not deleted on termination.

A subscription renews automatically at the end of each billing period until cancelled. Cancellation may be made at any time; it stops the next renewal and access runs to the end of the period already paid for. A subscription bought on this website is cancelled immediately where the account is deleted, and Fabervant does not refund the remainder of the period (see the account deletion policy). A subscription is honoured on every platform irrespective of where it was bought; where payment ceases on any platform, access ends on all platforms at the next verification.

One subscription per account. An account holds one subscription at a time, wherever it is bought: on this website, in the App Store or on Google Play, so no account is charged for two subscriptions for the same period. A second subscription is refused where Fabervant can refuse it. If one is bought anyway, the subscription bought on this website is cancelled at once and its latest payment is refunded in full. Where both were bought in the app stores, Fabervant tells the user by email how to cancel one; a Google Play subscription is stopped and its latest payment refunded in full, and an App Store payment can be refunded only by Apple.

Billing stops when the game is not played. Where an account has not been used to play for 90 days (no ranked puzzle started and no puzzle finished, on any device), Fabervant stops its subscription from renewing. The account holder is first told by email, 7 days before a monthly renewal and 30 days before a yearly one, and the subscription keeps renewing if, before the date given in that email, the user plays or chooses Keep my subscription in the email or in the Profile. Access runs to the end of the period already paid for, and the account and its history are kept. A subscription bought on this website or on Google Play is stopped by Fabervant. A subscription bought in the App Store can be cancelled only by the user, so for it the email is a reminder that says how to cancel, and the subscription renews unless the user cancels it. If a payment is taken for a renewal Fabervant said it would stop, that payment is refunded in full.

Price changes. Fabervant may change the price of a subscription for a valid reason, such as a change in its costs, in taxes, in store or payment fees or in exchange rates, or a change in what the subscription provides. A subscriber is told by email, at least 30 days before the first renewal charged at the new price, of the old and the new price, the reason and the date. The user may cancel at no cost before that renewal and is then never charged the new price; a subscription that is not cancelled renews at the new price. For a subscription bought in the App Store or on Google Play, Apple or Google also gives notice and may ask the user to accept the new price; a subscription whose new price the user does not accept there ends at the end of the period already paid for.

On the web and in the GRIDIGMA iPhone, iPad and Android applications, puzzles are not sold individually or as permanent one-time purchases.

Free content

The free catalogue, and the daily puzzle on the day it runs, are free of charge. Fabervant may add puzzles to the free catalogue. A puzzle published in the free catalogue will not subsequently be placed behind the subscription.

Steam

Where GRIDIGMA is released on Steam, the catalogue there is free of charge, and puzzle packs and past daily puzzles are sold as one-time purchases of an offline version. The puzzles so purchased are contained in the downloaded build and function on that computer without the Fabervant server.

As the offline version, it carries no undertaking to maintain the server indefinitely. Online features dependent on the server — leaderboards, duels, synchronisation of progress between devices and new daily puzzles — subsist only while the service is operated. A one-time Steam purchase unlocks Steam alone and confers no access on the web or in the phone applications. A subscription confers access on all platforms.

Billing

The platform on which the subscription is taken determines the billing party. On the website, the order process is conducted by Fabervant’s online reseller Paddle.com. Paddle.com is the Merchant of Record for all website orders, provides all customer service inquiries for them and handles their returns. For those orders Paddle (Paddle.com Market Limited, or Paddle.com Inc. for buyers in the United States and Paddle.com (Canada) Ltd. for buyers in Canada) is responsible for billing, tax and payment security. In the GRIDIGMA iPhone, iPad and Android applications, billing, renewals and cancellations are handled by Apple or Google under their own terms, and a subscription taken there is managed in that store’s account settings. Where GRIDIGMA is released on Steam, Valve is the billing party there. Cancellations and refunds are governed by the Refund Policy.

Conduct

The user shall not circumvent the subscription, use automated or scripted play to post times on the ranked leaderboards, interfere with other players, or attempt to breach, probe or overload the service. Nicknames are checked automatically and may be reported by other players; Fabervant may require a nickname to be changed.

A nickname may not contain insults, slurs or hate; pretend to be another player, a public figure or GRIDIGMA; carry personal details such as a phone number or an address; or advertise or carry a link. Fabervant may reset a nickname that breaks one of these rules. The user is told in the game which rule it broke, and may ask, through Profile → Support, for a person to review the decision.

On breach of these rules Fabervant may remove a time from a leaderboard, require a new nickname, or suspend or close the account. Where a breach is not serious, a warning is given first.

Intellectual property

The puzzles, their text, the artwork, the software and the GRIDIGMA name belong to Fabervant or to its licensors. Use of the game grants a personal, non-exclusive, non-transferable, revocable licence to play it and confers no ownership. The game and its puzzles may not be copied, republished, resold or reverse-engineered, and may not be used to train or supply a generative AI system.

Sharing a completion card, a screenshot or a link to a puzzle is permitted.

Changes to the game

Fabervant may add, alter, suspend or withdraw a feature where there is a valid reason to do so, including correcting a fault, improving the game, protecting players or meeting a legal requirement. Where a change materially reduces the benefit of a paid subscription, notice is given before it takes effect and the subscription may be cancelled. Where the user ends the subscription because of a change that materially reduces its benefit, the unused part of the period is refunded in proportion, on request to gridigma@fabervant.com.

A puzzle whose content is changed has its leaderboard reset, a ranked time being a time on the puzzle as it stands.

Closing an account

The user may delete the account at any time; see the Account Deletion page. Fabervant may suspend or close an account that breaches these terms or where required for a legal reason. Where Fabervant closes an account, the reason is given unless the law prevents it, and the user may request that the decision be reconsidered.

Warranties and liability

GRIDIGMA is provided as it is. No warranty is given that it will be continuously available or free of faults. Nothing in these terms excludes rights conferred by consumer law, and where any part of these terms conflicts with a mandatory right under the law of the user’s place of residence, that right prevails.

Fabervant is liable for loss caused to the user that was reasonably foreseeable. Fabervant is not liable for unforeseeable loss, for business losses, or for loss caused by an event outside its reasonable control. Nothing in these terms limits liability for damage caused intentionally or by gross negligence, for death or bodily injury, or for anything else that cannot be limited under Turkish law, including Consumer Protection Law No. 6502.

Apple, Google and Valve

These terms are concluded between the user and Fabervant, and not with Apple, Google or Valve. Apple and Google are not responsible for GRIDIGMA or for its support, and any claim relating to the application — including non-performance, infringement of third-party rights, or a claim under consumer protection law — is the responsibility of Fabervant. Where the GRIDIGMA iPhone or iPad application fails to conform to an applicable warranty, the user may notify Apple, and Apple will refund the purchase price of the application, if any; Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against the user.

Governing law and jurisdiction

These terms are governed by Turkish law. Where the user is a consumer, that choice does not deprive the user of the protection of the mandatory consumer law of the user’s country of residence, and proceedings may be brought in the courts of that country. Fabervant may bring proceedings only in the courts of the user’s country of residence.

A consumer resident in Türkiye may refer a complaint to the consumer arbitration committee (Tüketici Hakem Heyeti) or the consumer court of the user’s place of residence. Otherwise the courts of Istanbul, Türkiye have jurisdiction.

Changes to these terms

Fabervant may update these terms as the product changes. The date at the head of this page states when they were last changed. Where a change is material, notice is given in the application or by email before it takes effect, and after the change an account cannot be used until its holder has accepted the changed terms. A user who does not accept the change may sign out and continue to play without an account, or delete the account. Signing out does not cancel a subscription. Deleting the account cancels a subscription bought on this website immediately, and Fabervant does not refund the remainder of the period already paid for, as set out in the account deletion policy; a subscription bought in the App Store or Google Play is cancelled by neither step and is cancelled where it was bought. Where the user ends the subscription because of a change that materially reduces its benefit, the unused part of the period is refunded in proportion, on request to gridigma@fabervant.com.

A change takes effect for an account when its holder accepts it, or for a running subscription 30 days after we notify the holder by email. A price change takes effect as set out under “Price changes” above.

Contact

Enquiries concerning these terms: gridigma@fabervant.com. Fabervant, Cevizli Mahallesi, Zuhal Caddesi, Ritim İstanbul A Ticari Blok, No: 46, İç Kapı No: 50, Maltepe, İstanbul, Türkiye. KEP: fabervantteknoloji@hs01.kep.tr. Phone: +90 533 165 82 68. MERSİS No 0384101861600001; tax number 3841018616 (Kartal Tax Office); Istanbul Trade Registry No 1156552.